Politique de confidentialité

The protection of your privacy and personal data is an important matter to which we are committed in all of our business relationships. We respect the confidentiality of your personal data and are always guided in our activities by the Personal Data Protection Act and this Privacy Policy.

1. Scope of Privacy Policy

The protection of your privacy and personal data is an important matter to which we are committed in all of our business relationships. We respect the confidentiality of your personal data and are always guided in our activities by the Personal Data Protection Act and this Privacy Policy. 1. Scope of Privacy Policy The purpose of this Privacy Policy is to provide you with information about how PouchEurope OÜ (hereinafter "PouchEurope") uses personal data, which information about users of the PouchEurope website may be collected, analysed and subsequently used, transferred to third parties or otherwise processed. 

2. Data collection 

 2.1. The information you provide is generally not necessary for the use of our online services and for the disclosure of personal data, unless you make a purchase from our online store. However, if personal data (name, postal address, e-mail address) are collected in the course of the provision of our online services, this is done for the purpose of fulfilling the order placed through our online store. For example, if you wish to order products (packaging) from our website, we will ask for your e-mail address and information that will allow us to fulfil the order and verify that the information you have provided is correct. 

 2.2. Automatically collected information. To ensure data security and to improve the user experience, we also collect non-personal information in connection with our online services. For example, we record information about the web browser, operating system and domain name you were using when visiting our website, the number of times you have visited our website, the average time you spent on our website and the pages you viewed. Such automatically collected data will not be linked to data collected from other sources. At the same time, we reserve the right to verify this information ex post if we receive specific indications of illegal activities. 2.3. Online analysis. In order to continuously optimise functionality and ensure maximum user-friendliness, some of our web services use the following web analytics services and social media plug-ins. The data used for these purposes are always non-personal. PouchEurope’s Privacy Policy does not apply to online services provided by third parties. The services: Google Analytics: For more information on the terms of use and privacy policy, please consult www.google.com/analytics/terms/gb.html or https://www.google.com/policies. LinkedIn: More information about the privacy policy of LinkedIn can be found at https://www.linkedin.com/legal/privacy-policy.

3. Use of personal data 

 In principle, the data you provide will only be used for the purposes specified. These objectives include in particular:

• Provision, improvement and support of our online services: this includes analysing the data, identifying usage trends and calculating usage patterns and statistics.
• Marketing: your personal data will only be used for marketing purposes, such as surveys or promotional campaigns, if you have given your consent. In this case, your data will be retained for 1 year unless longer retention for other reasons is legally permitted. You can withdraw your consent to the use of your personal data for marketing purposes at any time. For more information, see paragraph 5.
• Requesting reports or other information material: if you request reports or other information material from us, the personal information you provide will only be used for the purpose of processing your request and will then be retained for a maximum of 1 year. We may use the services of third parties to fulfill orders, to whom we will transfer your data only for the purpose of fulfilling your order. We will only use the personal data provided by you for other purposes if you have given your consent.
• Use of the contact form: if you use the contact form to submit a query, the information you provide, including your contact details, will be used to process the query and will be stored for later use should the need for follow-up arise. We may also transfer your personal data to relevant third parties if this is necessary to process your request. Your personal data will be retained for as long as it is necessary to process your request and for a maximum of 1 year, unless longer retention for other reasons is legally permitted.

4. Transfer and disclosure of your personal information. Depending on the type of activity you request (e.g., returning a call, placing an order, requesting services or information, etc.), we may transfer your information to third parties involved in fulfilling your order (e.g., courier companies or manufacturing companies, etc.). We may also be required to disclose personal information in connection with legal requirements or rights and contractual obligations.

• Transfer of data to third parties: we work with external service providers (e.g. manufacturers, courier companies, postal services) to fulfil certain orders and provide certain services. Such service providers will be authorised to use or transfer the data we collect and process only for the purposes of fulfilling PouchEurope’s orders.
• Compliance with laws and other similar obligations: we will transfer your personal information in order to: (i) comply with or enforce any law, regulation, governmental directions or mandatory measures; (ii) identify and prevent security risks, fraud or other malicious activities; (iii) protect and/or exercise the property and rights of PouchEurope or third parties; and (iv) protect the rights and safety of our employees and third parties.

5. Right to information, withdrawal and deletion of your personal data. You have the right to request written information about your personal data held by us. You also have the right, in relation to the use of your personal data, to request the rectification, erasure, blocking or restriction of the processing of your personal data and to lodge a complaint with the Data Protection Authority. For such requests, as well as for any other questions, please refer to the contact details in paragraph 7. 

6. Data security

PouchEurope uses a wide range of data security measures to ensure the confidentiality and integrity of your personal information. However, given the structure of the Internet, we would like to draw your attention to the fact that there may be security vulnerabilities in the transmission of data over the Internet (e.g. in e-mail communications) and that absolute protection of data from third parties is not possible.

 7. Contacts 

 Any questions regarding this Privacy Policy or the processing of your data should be sent to: Meistri 12, 13517 Tallinn, Estonia or by e-mail to info@poucheurope.com.